PLEASE NOTE CANADA POST IS ON STRIKE FOR ORDERS GOING TO CANADA. However we will still ship to canada but it will take longer than normal orders.

We offer free Standard shipping on all orders. We also offer normal standard shipping and Premium Expedite Shipping for those who need it faster. 

Please allow 5-7 business days for us to work on the order as we have a high volume of orders. After that, you will receive a tracking number. Once you receive your tracking number then the shipping method you had selected & timeframe will begin. It does not count during the “Processing Days”. Seeing it says “Pre Transit” or stuck for a while is totally normal and a part of the process. This happens to everyone, so please do not worry! You will receive your order within the shipping timeframe you selected. Below is an estimated time frame for deliveries to arrive. Shipping time varies by location. These are our estimates.

Standard Shipping FREE –  For most countries, it will take 10-25 business days for your order to arrive otherwise please see below for a more detailed estimated shipping time.

Premium Expedite Shipping – 5-10 business days for your order to arrive.

Shipping from China Warehouse

At Jersey Elites, we’re committed to delivering your premium basketball sneakers and gear right to your doorstep with speed and care. Below, you’ll find all the details you need about our shipping process, costs, and delivery times.” 

Shipping OptionsDelivery TimePrice
Standard ShippingDelivery in 7 – 20 working days$9.99
Premium ShippingDelivery in 7 – 15 working days$14.99
Premium Expedite ShippingDelivery in 5 – 10 working days$24.99
Free Standard ShippingDelivery 10 – 25 working days$0.00

International Shipping

We proudly ship to customers all over the globe. Whether you’re in North America, Europe, Asia, Africa, Australia, or beyond, we’re committed to delivering your basketball gear to your doorstep.

Returns

1. We Want You to Be Happy with Your Purchase

At Jersey Elites, we take pride in the quality of our products and your satisfaction. If you’re not completely happy with your order, we’re here to help! Below, you’ll find all the details about our refund and exchange process.


2. Eligibility for Refunds

  • Items can be refunded within 30 days of delivery.
  • Products must be in their original condition:
    • Unworn, unwashed, and free of any damage.
  • Non-Refundable Items:
    • Accessories such as socks or shoelaces (unless defective).

3. How to Return an Item

Get a refund for an item is easy! Follow these steps:

  1. Contact Us:

    • Email info@jerseyelites.com with your order number, the item(s) you want to get a refund for, and the reason for the request.
    • For defective or damaged items, please attach clear pictures of the issue.

4. Refunds

  • Refunds will be issued to your original payment method.
  • Shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect item.
  • Allow 7–10 business days for the refund to reflect in your account after processing.

5. Exchanges

  • For exchanges, please email the customer service info@jerseyelites.com and tell them reason for the request

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7. Defective or Incorrect Items

  • If your item arrives damaged, defective, or incorrect, contact us immediately at info@jerseyelites.com.
  • Provide your order number and photos of the issue. We’ll prioritize resolving the problem by offering a replacement or refund.

8. Lost or Delayed Returns

  • If your return is lost or delayed during shipping, we recommend contacting the courier service for resolution.
  • We are not responsible for lost packages during return shipping without proof of tracking.

FAQs

  • How long does the refund process take?

    • refunds are processed within 7–10 business days after refund is sent